Legal
Privacy Policy
Last updated: 21 July 2026·Applies to the RootPulse Viewer web application.
For the company marketing website, see also rootpulse.eu/privacy-policy.
Who we are
The RootPulse Viewer is operated by RootPulse Solutions, which is the data controller of personal data processed through this Service.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Scope
This policy explains how we process information when you use the RootPulse Viewer (sign-in, dashboard, interactive maps, downloads, and related admin tools). It covers the application specifically; browsing rootpulse.eu may involve additional website-only practices described on that site’s privacy policy.
Personal information we collect
Depending on how you use the Service, we may process:
- Account data — email address, display name, and authentication identifiers (you sign in with credentials provided via invite).
- Organisation data — membership of a client organisation (farm / club / group) and role where applicable.
- Device & technical data — IP address, browser type, security and access logs, and similar technical information needed to run and protect the Service (similar in spirit to “Device Information” on our marketing site).
- Operational content — fields, scans, map layers (e.g. RGB, indices, DSM), reports, notes, and related files your organisation uploads or views. This may include location-related data (e.g. field boundaries, orthomosaics).
Why we process your data
Our priority is secure delivery of drone survey deliverables. We process data only as needed to:
- Provide authenticated access to maps, downloads, and organisation content
- Operate hosting, storage, and the map tile pipeline
- Prevent abuse (including bot protection on sign-in)
- Maintain reliability, support, and legal compliance
For users in the European Economic Area, processing is typically based on performance of a contract (providing the Service to you or your organisation), legitimate interests (security and service operation), and legal obligations where applicable.
Processors & hosting
We use service providers that process data on our instructions. The main processors for the Viewer are listed below.
| Processor | Role | Hosting location | Data stored / processed |
|---|---|---|---|
| Hetzner Online GmbH Privacy info | App hosting (VPS) & object storage (S3) | EU (Germany / EU data centres) | Application runtime & logs; map files (COGs), PDFs, thumbnails, KML and other uploaded deliverables (private storage; access via short-lived links) |
| Supabase Privacy info | Authentication & PostgreSQL database | EU project region | User accounts (email, auth IDs, display name); organisation membership; field / scan / layer metadata; notes and related app records |
| Cloudflare, Inc. Privacy info | DNS & Turnstile bot protection | Global edge network (US company) | DNS query metadata (may include IP); Turnstile security signals (IP, browser/device) on protected forms — not map files or database content |
| Hostinger Privacy info | Domain registrar | See Hostinger account / terms | Domain registration contact data only — not Viewer accounts, maps, or scan files |
Some technical processing may involve infrastructure outside the EEA (for example global CDN/DNS edge networks). Where required, we rely on appropriate safeguards such as the vendor’s data processing terms and standard contractual clauses / data privacy frameworks as set out by those providers.
Third-party integrations (Cloudflare Turnstile)
This application may use Cloudflare Turnstile widgets to protect sign-in and related forms from automated abuse. Additional information is available in Cloudflare’s Turnstile privacy documentation: cloudflare.com/en-gb/turnstile-privacy-policy.
Your rights
If you are a European resident, you have rights related to your personal data, including:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision-making and profiling
To exercise these rights, contact us using the details below, or speak to your organisation’s administrator if they manage your Viewer access.
Information security
We secure information on systems in a controlled environment protected from unauthorised access, use, or disclosure, using reasonable administrative, technical, and physical safeguards. Access to the Viewer requires authentication. Files are stored in private object storage and served with short-lived links where appropriate. No method of transmission over the Internet can be guaranteed 100% secure.
Legal disclosure
We will disclose information we collect, use, or receive if required or permitted by law (for example to comply with a subpoena or similar process), or when we believe in good faith that disclosure is necessary to protect our rights, protect safety, investigate fraud, or respond to a government request.
Links to other websites
The Service or related materials may contain links to websites we do not own or control. We are not responsible for those sites’ privacy practices. We encourage you to read their privacy statements when you leave our Service.
Changes to this policy
We keep this privacy policy under regular review and place updates on this page. The “Last updated” date at the top will change when we do. This version was last updated on 21 July 2026.
Contact information
If you would like to understand more about this policy, or wish to contact us about individual rights and your personal information, you may email info@rootpulse.eu or use the contact options on rootpulse.eu.